Play the kind of game people come back for.

1. The Standard

These guidelines apply to everyone using Pdlstack, including players, hosts, club administrators, organizers, and anyone posting or communicating through the app or website. They also apply to conduct connected to a Pdlstack session, even when the conduct happens at the venue rather than inside the app.

Pdlstack is a tool for bringing people together. It is not a referee, venue operator, medical provider, or emergency service. Our Terms of Service contain the legal terms for using the platform; these guidelines explain the community standard we use when reviewing behavior.

2. Players: Play Fairly and Respect People

Competition is welcome. Disrespect, intimidation, and hostility are not. Bring the same honesty and sportsmanship to a casual session that you would bring to a tournament.

• Play fairly and call lines honestly, even when a point matters.
• Welcome new players and make room for people who have not found a game yet.
• Respect different ages, backgrounds, identities, abilities, and skill levels.
• Keep communication constructive. Do not discriminate, use slurs, harass, stalk, threaten, bully, sexually harass, or target another player.
• Represent your skill level honestly so games are competitive and enjoyable for everyone.
• Keep your RSVP reliable. Cancel as soon as your plans change so the host and waitlisted players have a fair chance to respond.

3. Hosts and Clubs: Set the Standard

Hosts and club administrators set the tone. If you create or manage a session, players should be able to trust both the information you publish and the experience you provide.

• Publish accurate details for the venue, date, time, level, format, price, and capacity.
• Confirm that the court or venue is actually booked before asking players to rely on the session, or say clearly when confirmation is still pending.
• Be present to run the session, or clearly say when a session is hostless.
• Update players promptly when plans change and communicate cancellations as early as possible.
• Handle payments and refunds clearly, fairly, and according to the terms shown in the listing. Do not change the deal after players have committed without telling them.
• Never require a player to send a passport, national ID, driver's license, or other government ID photo through Pdlstack or an outside form.

4. Keep Sessions and Money Honest

Most courts are shared with other players, clubs, venues, or the public. Honest listings and fair pricing protect access for the whole community.

• Follow the rules of the venue and leave the court ready for the next group.
• Keep private games private so public listings represent games that others can actually join.
• Do not reserve or hold more capacity than you can genuinely host.
• Do not use Pdlstack to create artificial scarcity, misrepresent availability, resell court access for an unfair profit, or funnel players to a session that is not actually available.
• Keep betting, gambling, and wager-based games off Pdlstack. Ordinary court, coaching, equipment, and event fees are different from a wager on the result.
• Do not use public listings, chats, or player data for spam, mass marketing, scams, or unrelated promotions.

5. Protect Safety and Privacy

Players should be able to participate without trading away their privacy or sense of safety. Treat contact details and personal information as something another person trusted you with—not as a resource you own.

• Do not post passwords, payment details, home addresses, identification documents, or other sensitive personal information in public spaces.
• Ask before sharing someone else's photo, contact details, or personal information.
• Use direct messages only for the purpose they were given for, such as coordinating a waitlist or session. Do not pressure people to move a conversation off-platform.
• Do not use Pdlstack to arrange harmful, illegal, exploitative, or unsafe activity, or to facilitate the sexual exploitation of anyone.
• If minors participate in a session, hosts and clubs are responsible for following the laws, venue rules, and safeguarding requirements that apply to them.
• For immediate danger or a medical emergency, contact local emergency services first. Pdlstack support is not an emergency response service.

6. Keep Accounts and Content Real

Reliable player lists, attendance records, club pages, and ratings help communities make better decisions. They only work when the underlying information is honest and authorized.

• Use one personal account and keep your profile information accurate.
• Record real attendance and do not add people who did not participate.
• Do not impersonate another person, create fake players, manipulate ratings or club popularity, or use duplicate accounts to bypass restrictions.
• Do not evade a suspension or ban, or help another person evade one.
• Do not upload or share content that is hateful, violent, sexually exploitative, fraudulent, defamatory, or unlawful.
• Use names, logos, photos, and other content that you own or have permission to use.

7. Reports, Enforcement, and Appeals

Start with a calm conversation when it is safe and appropriate. Many problems are misunderstandings about a time, a payment, or a session detail. You never need to confront someone directly when doing so could put you at risk.

Report a concern at hello@pdlstack.com. Include what happened, when it happened, the session, club, profile, or message involved, and any relevant evidence. You do not need to have been personally affected to make a good-faith report. Please do not submit knowingly false or retaliatory reports.

We review reports based on the available information, the seriousness and immediacy of the risk, the person's history, and the likely impact on the community. We may remove content, correct or limit a listing, restrict features, cancel a session, warn a user, suspend or terminate an account, or refer a matter to law enforcement or another appropriate authority where permitted or required.

We aim to handle reports carefully and privately, but we may not be able to disclose the outcome of an action involving another person's account. If an action is taken against your account and you believe we got it wrong, email hello@pdlstack.com with the relevant details and we will review the matter.

These guidelines work alongside our Terms of Service and Privacy Policy. If the documents conflict, the Terms of Service control.